FAQs

  • What is the benefit of soy wax?
Soy wax is non-toxic and burns cleaner than other wax, with no petrol-carbon soot and does not release the carcinogenic toxins that paraffin candles emit. Soy wax burns slower and cooler than paraffin wax, creating a longer burning candle. It is also naturally biodegradable and a renewable resource and easily cleaned up with just soap and water which is what we love about it.
  • How long does it take to ship?
We aim to have your goods packed and shipped within 3 business days, your order can be tracked through Hermes if you have provided us with your email address.
  • Where do your materials come from?
All our materials and supplies come from the UK.
  • How can I keep my candles looking their best?
Keep your candles stored in a cool, dry place for them to look their best if not being used immediately. Candles will discolour or fade when they are exposed to intense light for extended periods.

Make sure your wicks are trimmed before relighting; if you don't trim the wick or snap the wick, your candle will not burn to its best ability. If you have any problems, please get in touch and we will be happy to solve the problem.
  • What can I do if I didn't burn my candle long enough and there is wax left on the sides?
If your candle didn't get a chance to melt to the edge of your container, all you need to do is gently swirl the container round and round. The melted wax will generate enough heat to gently melt the remaining wax that was left on your glass container.
  • How long should I burn my candle for?
If you are burning our classic 300ml candle you can burn it for up to 4 hours at any time however if you are burning our concrete candles, both 200ml and 400ml, you should only burn for up to 3 hours each time.
  • Who makes your candles?
We do!!! We hand-pour each candle individually with love, care and attention.